HC Deb 01 July 2003 vol 408 cc239-40W
Dr. Murrison

To ask the Secretary of State for Culture, Media and Sport if she will make a statement on(a) the performance-related targets her Department has set for the Commission for Architecture and the Built Environment and (b) the performance against those targets for the most recent year for which data are available. [121424]

Mr. Caborn

CABE's performance-related targets for the current year 2003–04 are set out in CABE's Corporate Strategy, a summary of which will shortly be placed in the Libraries of both Houses.

I will write to the hon. Member with details of performance against target for the most recent period for which such data are available, namely, 2001–02.

to be resolved; and what the performance against these targets was in the last year for which figures are available. [121750]

Ms Rosie Winterton

Guidance issued by the Department in the document, "Complaints—Listening Acting Improving", recommends various time limits for the handling of complaints. A list of these is shown in the table. These are for guidance only; there is no specific maximum length of time prescribed.

In 2002–03, the last year for which figures are available, the performance target for local resolution of written complaints by trusts and health authorities was achieved in 62.9 per cent. of cases. Similarly, in 2002–03, the performance target for independent review panels to manage requests for independent review was achieved in 19.3 per cent. of cases.

This date will be updated in CABE's Annual Report 2002–03. This is due to be published by the end of July 2003 and copies will be placed in the Libraries of both Houses.