§ Mr. HealdTo ask the Secretary of State for Work and Pensions if he will list the telephone call centres that provide services for his Department and its agencies, indicating in each case(a) who is responsible for operating the centre, (b) how many staff work in the centre and (c) what the cost of the centre was in the last 12 months to his Department and its agencies. [88448]
§ Mr. McCartneyThe available information has been placed in the Library. This information is not routinely collected or validated centrally. Many DWP call centre services are integrated with the Department's core functions to varying degrees and this has made it difficult to disaggregate some staff functions and costs or to provide details on a consistent basis. The figures provided should, therefore, be read with reference to the explanatory notes that it has been necessary to provide for most returns.