§ Mr. KidneyTo ask the Secretary of State for Work and Pensions what instructions he has given to his staff who are dealing with the programme for migrating benefit payments from order book to direct bank credit, for responding to benefit recipients who express a wish to receive payment in cash via a Post Office card account. [90653]
§ Malcolm WicksAll DWP staff who deal with customers will receive training about Direct Payment. This will highlight to staff the options that are available to customers who are transferring from a girocheque or order book to payment into an account. This will include the option to have payments made into a Post Office card account which can be collected from a Post Office branch.