§ Tim LoughtonTo ask the Secretary of State for Health pursuant to his answer of 17 December 2002,Official Report, column 783W, for what reason accurate information is not currently available for letters from members of the public. [89360]
§ Mr. LammyLetters from the public arrive at several different points in the Department of Health and we do not collate the information routinely. We have established a new Customer Services Centre to improve the timeliness of responses to correspondence.