§ Lord Bradshawasked Her Majesty's Government:
Whether the definitions of punctuality and reliability used by Virgin Trains are satisfactory, which were used in publicity exhibited by the company saying that trains were 94.4 per cent punctual and 97.7 per cent reliable in the four weeks commencing 8 December 2002. [HL1491]
§ Lord Macdonald of TradestonUnder existing franchises, all TOCs are required to publish Passengers' Charter figures every four weeks. The figures quoted were compiled by Virgin Trains under the Passengers' Charter system in accordance with this requirement.