HC Deb 25 February 2003 vol 400 cc440-1W
Mr. Lazarowicz

To ask the Secretary of State for Defence how many telephone helplines are sponsored by his Department; and which, of these helplines are charged at(a) national rate, (b) premium rate and (c) local rate. [95720]

Dr. Moonie

The Ministry of Defence sponsors many telephone helplines, covering a wide variety of subjects. The primary helplines for all general inquiries are the MOD Public Enquiry Office on 0870 607 4455 and the Welsh Language Public Enquiry Office on 01554 821 413. Both of these numbers are charged at the national rate.

The main helplines which provide advice on specific subjects are:

Helpline Number Charged at
Low Flying Helpdesk 020 7218 6020 National rate
Gulf Veterans Advice Unit 0800 169 4495 Freephone
020 7395 2375 National rate
Medical Assessment Programme Helpline 0800 169 5401 Freephone
Porton Down Volunteers Helpline 0800 783 2521 Freephone
Veterans Agency Helpline 0800 169 2277 Freephone
Defence Vetting Agency Helpline 01904 662 644 National rate
Defence Suppliers Service Helpline 0117 913 2844 National rate
0800 282 324 Freephone
Royal Navy recruiting helpline 0845 607 5555 Local rate
Army recruiting helpline 08457 300 111 Local rate
RAF recruiting helpline 0845 605 5555 Local rate
TA recruiting helpline 0845 605 5555 Local rate
Meteorological Office helpline 0845 300 0300 Local rate

Helpline Number Charged at
Defence Estates—
Disposal of MOD Land 0121 311 2015 National rate
SaBRE (Support Britain's Reservists And Employers) 0800 389 5459 Freephone

The above list is not exhaustive and does not include those helplines created specifically for serving military and civilian personnel and their dependants. Nor does it include those helplines that may from time to time be administered by individual units or establishments to provide advice on local or short term issues. Information on this is not held centrally and could be provided only with disproportionate cost.