Defence Bills Agency (Hansard, 30 April 2003)

§ Lord Bach

Key targets have been set for the chief executive of the Defence Bills Agency (DBA) for the financial year 2003–04. The targets, which build on the already high standards of service provided by the agency since its formation in 1996, are as follows:

to pay 99.9 per cent of correctly presented bills within 11 calendar days of receipt as part of the department's 30-day payment target;
to raise 98 per cent of invoices accurately within four days of receipt of a correctly authorised claimable document;
to ensure that the average percentage of overdue collectable debt due to the department does not exceed 35 per cent of total collectable debt;
to deliver 99 per cent of the required accounting and financial information feed to the departmental financial management system portal within one working day, 100 per cent within two days;
to make a progressive improvement of at least 1 per cent in the overall level of customer satisfaction over a baseline of 76 per cent achieved in 2002–03;
to demonstrate at least a 1 per cent improvement in year-on-year operating efficiency by 31 March 2004, as part of a longer-term continuous improvement programme.