§ Mr. LazarowiczTo ask the Secretary of State for Education and Skills pursuant to his Answer of 6 February 2003,Official Report, column 360W, on telephone helplines, how many calls were made to each helpline charged at national rate in the last year for which records are available; and what the average duration was of these calls. [105897]
§ Mr. Stephen TwiggThe number of telephone calls made to each of the three helplines charged at national rate and the average duration of these calls for the period 1 March 2002 to 28 February 2003 were as follows:
Helpline Number of calls Average length of call (minutes seconds) Department's Public Enquiry Point (PEU) 165,380 02.45 Laptops for Teachers 2,316 01.48 Curriculum On Line (this helpline began in November 2002. These figures cover 1 November 2002 to 28 February 2003). 2,022 03.18