§ Keith VazTo ask the Secretary of State for the Home Department what steps he is taking to improve the efficiency of the post room at the Home Office. [105638]
§ Beverley HughesWithin the Home Office's Central London buildings post rooms are run by the Mail and Messenger service under the provisions of a service level agreement. The performance standards are regularly monitored, and the levels specified are being achieved.
The Immigration and Nationality Directorate (IND) at Croydon have a separate post room, whose processes have been reviewed recently. All incoming and outgoing recorded delivery (RD) and special delivery (SD) mail is electronically logged and tracked. A new computer system is now being introduced to speed up the recording of RD and SD mail; this will also enable Call Centre staff to check whether the Integrated Casework Directorate (ICD) has received or despatched specific recorded or special delivery items. ICD are also working with Royal Mail to ensure that mail is not lost in transit.