§ Mr. EdwardsTo ask the Parliamentary Secretary, Lord Chancellor's Department if the Public Guardianship Office public service agreement contains assurances about the time it would normally take to deal with cases; and if he will make a statement. [77774]
§ Ms Rosie WintertonThe Public Guardianship Office (PGO) has Service Delivery Agreement targets, (SDAs) supporting the Lord Chancellor's Department Public Service Agreements (PSAs).
The PGO's targets are as follows:
by 2004 to complete the review of 100 per cent. of accounts received or have requested further information within four weeks of receipt, with an interim target of 95 per cent. within six weeks by 2002 (to apply to both Receivership and Protection Divisions);and by 2004, to collect 65per cent. of accounts within two calendar months of the accounting end date, 85 within four calendar months of the accounting end date, and 100 per cent. within six calendar months of the accounting end date referring cases to the Court of Protection where necessary or taking other steps to ensure proper accounts are produced on behalf of clients [applies to Protection clients only].The PGO is on course to meet these targets.