HC Deb 24 October 2002 vol 391 cc480-3W
Dr. Cable

To ask the Parliamentary Secretary, Lord Chancellor's Department if he will list the website links associated with his Department, including sites now dormant or closed, and indicating whether they are live, dormant or closed; what the start up costs were for each site listed; what the operating costs were in each year since start up for each site; which company hosted each site; what assessment takes place for each site; which company does the assessment; if he will place the assessment reports in the Library; and if he will make a statement. [75577]

Yvette Cooper

The information requested is listed below.

Web Site Start-up costs Operating costs Host company Evaluations/surveys
Immigration Appellate Authority Included in Year 1 operating costs 2002–2003: See note 1 Cable and Wireless from June 2002 None
Judicial Studies Board £975 (October 1998) 1998–9: £330 1999–2000: £1985 2000–1: £500 2001–2: £1200 2002–3: £13077 2002–2003: See note 1 Oct 1998–June 2002 NEXTRA (CIX) Cable and Wireless from June 2002 Review by Executive Director in March 2002 (internal). Statistics supplied to OeE monthly Further evaluation to identify customers' needs in 2002–3
Land Registry—Main site http://www.landreg.gov.uk> In house (Oct 1996) 1996–1999: £5000 pa Oct 1999–Oct 2000: £1000 Oct 2000–March 2001: £ £2000 2001–2: £ 7,000 2002–3: £12,000 1996–9 CCTA 1999-present: Telenor Internal only
Land Registry http://www.cofrestfatir.gov.uk—Welsh version £500 (April 2001) Cost included in hosting contract for main site Telenor Internal only
Land Registry http://www.landregistrydirect.gov.uk> In house. (May 2002) Cost included in hosting contract for main site Telenor Internal only
Land Registry http://strategy.landreg.gov.uk> £41,129 (May 2002 Cost included in hosting contract for main site Telenor Internal only
Land Registry http://legislation.landreg.gov.uk> and £8,956 (May 2002) Cost included in hosting contract for main site Telenor Internal only
http://deddfwriaeth.cofrestrfatir.co.uk—Welsh version
Land Registry http://www.e-conveyancing.gov.uk> £82,107.50(May 2002) Cost included in hosting contract for main site Telenor Internal only
Land Registry http://search.landreg.gov.uk and http://chiwilio.cofrestfatir.gov.uk—Welsh version £2303 (March 2002) Cost included in hosting contract for main site Telenor Internal only
Land Registry http://mobile.landreg.gov.uk> In house (Oct 2000) Cost included in hosting contract for main site Telenor Internal only
Law Commission £2,400 £10,675pa 2002–2003: See note 1 Cable and Wireless from June 2002 Statistics recorded internally
Legal Services Commission £20,577 2000–1: £91,925 2001–2: £123,761 Worldcom LSC will begin customer research project in mid-November
Legal Services Ombudsman £3348.75(August 2000) 2001: £3879.251 2002: £2539 Analogue Internal survey over the next 6 months. Question relating to website on customer survey: a small number of people had seen the site of whom 50% were "satisfied", and only 20% were "at all dissatisfied"
Lord Chancellors Dept £7,368 1998–9: £16,200 1999–2000: £16,200 2000–1: £41,133 2001–2: £152,859 2002–3: See note 1 Cable and Wireless from June 2002 Cabinet Office audit (June 2000), report available. Interactive survey on web site, evaluated internally
Magistrates' Court Service Inspectorate £7,000 2001–2: £1322.50 2002–3: £840.13 2002–2003: See note 1 Cable and Wireless from June 2002 None
Northern Ireland Court Service £55,000 (April 2002) £15,000 pa Fujitsu Weekly internal review of usage statistics, used as basis for changes
Official Solicitor's Department Public Trust Office (closed June 2001) In house In house (early 1997) 1999–2002: £141 p.a. 10,000 p.a. including development and operating cost Demon CCTA None. None
Public Guardianship Office £37,600(June 2001) 2001–2: £14,334 2002–3: £7,398 Development & updating by Edelman Interactive Solutions Hosted by Host Europe No formal evaluation, but consultation with external stakeholders in Oct 2002
Public Record Office—Main site £200,200(1995) 2002–3: £147,000 Previous years: similar WorldCom PRO Key Performance Indicator requires 2 surveys of online users each year. Target of 80% per cent, rating site as "good" or "excellent". See www.pro.gov.uk/about/web http://www.pro.gov.uk/about/web>—surve y.htm Won Price Waterhouse Coopers 1999/2000 Innovation and Risk prize
PRO-Other sites: Family Records Learning Curve a2a Moving Here Census — Complex arrangements with various partners, PRO contribution only assessable at disproportionate cost — —

Notes:

1 The 8 sites hosted by Cable and Wireless (2002–2005) under a three year contract under the Government Telecommunications Contract includes the following elements:

Hosting

Provision of Content Management System

Conversion of existing content into Content Management System

LCD and Court Service Intranet.

The total cost of the contract for the three year period is approximately £1.5m.

General:

Except where stated costs may exclude internal departmental resources.

Some of the evaluation/surveys referred to have been placed in the public domain and further consideration is being given to the wider publication of those which are not. However, the best single source of assessment of government web sites is that recently published by the National Audit Office: Government on the Web 2 The total cost of the contract for the three year period is approximately £1.5m.