§ Bob SpinkTo ask the Secretary of State for Work and Pensions what safeguards will be put in place to protect the interests of post office customers who open bank accounts in order to access their benefits, pensions and child benefits. [78584]
§ Malcolm WicksWe understand that some customers will be concerned about the forthcoming changes. We have designed the new system with their needs in mind. For example, pensioners have told us that two of the most important things for them were to still be able to collect their money from the post office and also to be able to continue to collect it weekly. Both of these options will be available.
Our information campaign will take customers through the changes, including getting their money from their account at the post office. Customers will be supplied with information which clearly sets out their account options and enables them to decide which account best meets their needs and circumstances. Customers do not need to take any action until they receive a letter about the change.