Government Car and Despatch Agency

HC Deb 24 May 2002 vol 386 c677W

Vernon Coaker

To ask the Deputy Prime Minister what performance targets he has set for the Government Car and Despatch Agency for 2002–03. [60262]

Mr. Leslie

I have set the Government Car and Despatch Agency the following key performance targets for the financial year, 2002–03.

Financial: to achieve break even on an accruals basis.

Quality of Service: to maintain customer satisfaction index at the out-turn level for 2001–02 to evaluate customer dissatisfaction against a new benchmark established in March 2002 and review statistical reliability of the measure.

Environment: to convert to alternative environmentally friendly fuels 75 per cent of the cars purchased in the year and capable of such conversion. to develop a new environmental target to operate from 2003–04 based on reducing Carbon Dioxide emissions from the GCDA fleet.