§ Lawrie QuinnTo ask the Secretary of State for Transport, Local Government and the Regions what performance targets he has set the Queen Elizabeth Conference Centre Executive Agency for 2002–03. [57291]
§ Dr. WhiteheadThe agency's principal financial target for 2002–03 is to achieve a minimum contribution to the Exchequer of £300,000.
An operational target has been set to achieve combined room occupancy of 400 days in the three key conference areas within the centre.
The agency is also being required to achieve a total of at least 25 stand-alone banqueting events. It also has the following quality of service targets:
Overall score for value for money satisfaction of 90 per cent.The number of complaints received to be less than two per 100 eventsAn average response time when answering complaints of less than four working days.