§ Mr. BurnsTo ask the Secretary of State for Health what the average length of call to NHS Direct is over the last 12 months. [46700]
§ Ms Blears[holding answer 10 April 2002]: It is not currently possible to provide information on what the average length of call to NHS Direct is. NHS Direct measures the performance of its sites in progressing calls received in terms of the time taken for callers to be able to speak to a nurse. The target is that 90 per cent. of callers should speak to a nurse within five minutes.