Asylum Seekers (Hansard, 10 May 2002)

§ Mrs. Ellman
To ask the Secretary of State for the Home Department, pursuant to his answer of 19 October 2001,Official Report, column 1394W, on asylum seekers, when he will place the letters from Merseyside Police concerning asylum seekers in Everton, Liverpool in the Library. [433001

§ Angela Eagle
Further to my Answer of 27 February 2002,Official Report, column 1397W. The letters were placed in the Library on 18 March 2002. I apologise to my hon Friend for the administrative delay that occurred.

§ Mrs. Helen Clark
To ask the Secretary of State for the Home Department what performance indicators and output targets are used by the National Asylum Support Service to measure the efficiency of its service to asylum seekers and other stakeholders; and how the NASS is performing against these performance indicators and output targets. [44752]

§ Angela Eagle
The National Asylum Support Service (NASS) measures its performance against challenging targets. Targets are set for individual areas of work. Details of targets for the main areas of work are as follows:

Area of work Target Current performance

Response to enquiries about vouchers 24 hours Met in 100 per cent of cases

Single additional payment and replacement of HC2 certificates 5 days in 90 per cent of cases Target met

Post allocation work (including request for payment of maternity grant and inclusion of additional dependants) 10 days in 90 per cent of cases Target is met in 11 of 13

Change of circumstances i.e. request to change from subsistence only to subsistence and accommodation 10 days in 90 per cent of cases Target met

Assessment of non complex applications for support 3 days in 90 per cent of cases Target met

Turnaround time for subsistence only applications 5 days in 90 per cent of cases Target met

Area of work	Target	Current performance
Response to enquiries about vouchers	24 hours	Met in 100 per cent of cases
Single additional payment and replacement of HC2 certificates	5 days in 90 per cent of cases	Target met
Post allocation work (including request for payment of maternity grant and inclusion of additional dependants)	10 days in 90 per cent of cases	Target is met in 11 of 13
Change of circumstances i.e. request to change from subsistence only to subsistence and accommodation	10 days in 90 per cent of cases	Target met
Assessment of non complex applications for support	3 days in 90 per cent of cases	Target met
Turnaround time for subsistence only applications	5 days in 90 per cent of cases	Target met