§ Paul FarrellyTo ask the Secretary of State for Defence what performance targets have been set for the Defence Analytical Services Agency for 2002–03.[46937]
§ Mr. IngramKey Targets have been set for the Chief Executive of the Defence Analytical Services Agency for Financial Year 2002–03. The targets build on the progress already made by the Agency since it formed in 1992 and are as follows:
Delivery of customer service:
Key Target 1. To meet at least 95 per cent. of the timeliness and quality targets in customer Service Level and Project Agreements, and for National Statistics releases.
Key Target 2. To have at least 90 per cent. of customers saying, in the annual Customer Satisfaction Survey, that they are satisfied with the overall service they receive from DASA.
Quality
Key Target 3. To implement the presentational developments identified in the 2001–02 review of United Kingdom Defence Statistics, and to develop a longer-term strategy for the publication of United Kingdom defence statistics.
Key Target 4. To comply with the National Statistics Protocol on Release Practices by 31 March 2003.
Key Target 5. To conduct a National Statistics quality review of DASA's financial and economic statistics, and recommend improvements in their quality and scope.
People
Key Target 6. To be accredited as achieving the DTI-sponsored Work-Life Balance Standard.
Efficiency
Key Target 7. To make efficiency gains of 3 per cent.