§ Mr. Edward DaveyTo ask the Parliamentary Secretary, Lord Chancellor"s Department (1) what indicators and methods his Department uses to measure the satisfaction of magistrates courts" users; and if he will make a statement; [43776]
415W(2) what measures his Department uses to assess the quality of service and facilities provided by a magistrates courthouse; and if he will make a statement. [43777]
§ Mr. WillsQuality of service in magistrates courts areas is assessed bi-annually by questionnaire and survey. Users are asked to rate their satisfaction with court facilities and the information given to them. The methodology and results are explained fully in LCD Information Bulletin 1/2002, copies of which are lodged in the Library of the House. This latest bulletin, issued on 7 March, covers the survey results for 2001.
§ Mr. Edward DaveyTo ask the Parliamentary Secretary, Lord Chancellor"s Department what performance measures his Department uses to judge the financial efficiency of magistrates courts; what the performance of each courthouse against those measures was in Greater London in(a) 1998, (b) 1999, (c) 2000 and (d) 2001; and if he will make a statement. [43778]
§ Mr. WillsCost per unit of weighted caseload is the financial efficiency performance indicator for magistrates courts. This indicator uses the gross expenditure in a year divided by the total unitary value of completed caseload. The measure is collected and assessed at the administrative level of the magistrates courts committees (MCCs), as set out in the table for 1998–99, 1999–2000 and 2000–01. Figures for 2001–02 are not yet available, and when they are produced they will only be available for the single entity of the Greater London Magistrates Courts Authority, (GLMCA), which was formed in April 2001 and incorporates the previous 22 Greater London MCCs.
Cost per unit of weighted caseload £ 1998–99 1999–2000 2000–01 Barking and Dagenham 35.08 36.93 31.91 Barnet 37.73 50.58 45.53 Bexley 35.42 34.91 38.32 Brent 44.35 50.59 48.90 Bromley 42.51 53.20 45.12 City of London 57.37 55.88 58.75 Croydon 27.83 35.13 37.63 Ealing 33.10 34.90 38.88 Enfield 35.59 37.16 25.44 Haringey 35.75 34.79 35.57 Harrow 27.99 24.42 30.51 Havering 34.76 37.30 38.83 Hillingdon 31.43 39.00 35.20 Hounslow 40.09 47.94 48.07 Inner London area 47.78 53.81 48.05 Kingston upon Thames 38.42 46.94 43.87 Merton 39.24 41.03 72.29 Newham 39.02 21.93 42.73 Redbridge 35.36 37.99 40.35 Richmond upon Thames 44.91 44.41 43.62 Sutton 41.31 50.59 48.52 Waltham Forest 33.31 39.61 39.04 Greater London average 43.90 47.54 44.73