§ Chris GraylingTo ask the Secretary of State for Transport, Local Government and the Regions what work the Department carries out to monitor rail and bus passenger satisfaction. [41663]
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§ Mr. JamiesonThe Strategic Rail Authority (SRA) commissions a bi-annual National Passenger Survey. The results are published in "On Track" in June and December. The SRA also publishes information on customer complaints about rail services, quarterly in "National Rail Trends" and six-monthly in "On Track". These documents are placed in the Library of the House each time they are published.
For local bus travel, since April 2000, the Department has carried out quarterly surveys of passenger satisfaction in England outside London. A similar survey is carried out in London by Transport for London. The results are published by DTLR each quarter in the Transport Statistics Bulletin "Bus Quality Indicators: England". Copies of each quarterly report are in the Library of the House.
DTLR also commissions more general research into public attitudes to transport issues. Questions about perceptions of local buses and of rail services, covering both users and non-users of services, were asked in the Omnibus Survey of households run by the Office for National Statistics, in January 2001. Results were published on the Department's website in an article "Attitudes to Local Transport Issues", a copy of which I am arranging to place in the Library of the House. Further questions on buses were asked in the British Social Attitudes Survey 2001, but results will not be available until autumn 2002.