§ Baroness Barkerasked Her Majesty's Government:
What provision is made by the NHS Direct and Patient Advice and Liaison Services to make sure that inquirers about local services are asked whether they need help with transport to hospital or other health services and are given appropriate information. [HL2724]
§ The Parliamentary Under-Secretary of State, Department of Health (Lord Hunt of Kings Heath)Patient Advice and Liaison Services and NHS Direct provide a comprehensive and accessible information service to patients and the public. This includes information on transport to hospital and social services and details of any help and financial assistance that may be available. More detailed inquiries that cannot be readily answered because they require further research will be responded to as soon as the information is available.