§ Fiona MactaggartTo ask the Secretary of State for the Home Department when NASS subcontracted its telephone inquiries function to an outside source; to which organisation it has been subcontracted, and for what period; for what reason the decision to subcontract the work was taken; what assessment he has made of the quality of information given out; and if he will make a statement. [58529]
§ Beverley HughesThe National Asylum Support Service (NASS) has not subcontracted its telephone inquiries function.
The Immigration and Nationality Enquiry Bureau (INEB), part of the Immigration and Nationality Directorate, is responsible for handling inquiries about subsistence payments, and where it is believed support has been terminated erroneously, INEB takes these inquiries to enable NASS caseworkers to resolve queries more efficiently and in a shorter timescale.
All other telephone inquiries are handled by NASS staff.