HC Deb 11 June 2002 vol 386 cc1202-4W
Mr. Weir

To ask the Secretary of State for Norther Ireland how many letters were received by each Minister in his Department in each month since June 1997. [59311]

Jane Kennedy

The information requested by the hon. Member is listed in the following table. It is not possible to attribute letters separately to the Minister of State and Parliamentary Under-Secretary of State for Northern Ireland from members of the public. The combined totals have been provided on a separate table.

Letters received by the Secretary of State for Northern Ireland since June 1997
1997 1998 1999 2000 2001 2002
January — 1,184 627 571 346 415
February — 1,053 724 1,073 268 423
March — 899 939 731 255 284
April — 841 657 757 200 251
May — 959 446 636 196 235
June — 1,082 892 458 238 —
July 1,143 1,292 1,092 382 258 —
August 641 1,118 740 265 388 —
September 1,091 1,056 902 278 191 —
October 952 712 874 296 561 —
November 736 543 969 32I 370 —
December 643 487 375 184 198 —

Letters received by the Minister(s)1 of State for Northern Ireland since June 1997
1997 1998 1999 2000 2001 2002
January — 106 + 12 67 + 15 56 45 60
February — 107 + 29 53 + 22 52 38 62
March — 110 + 28 102 + 21 68 54 58
April — 89 + 19 70+ 19 38 39 55
May — 102 + 22 53 + 15 42 41 39
June — 84 + 14 88 + 21 83 38 —
July 73 + 13 92 + 24 71 + 22 61 58 —
August 49 + 21 75 + 10 56 52 43 —
September 48 + 14 81 + 27 73 40 36 —
October 61 + 21 72 + 42 94 51 57 —
November 48 + 21 61 +33 97 50 81 —
December 58 + 14 57 + 20 85 30 43 —
1From July 1997 until July 1999 there were two Ministers of State at the Northern Ireland Office.

Target Level of achievement
95 per cent. of telephone calls to the FreePhone number answered within 20 seconds 100 per cent. answered within 20 seconds
90 per cent. of complaints to be acknowledged by letter within three workings days 77 per cent. acknowledged within three working days
90 per cent. of complainants calling at the Office to be seen within 10 minutes of arrival 100 per cent. seen within 10 minutes
90 per cent. of complaints to be allocated action within three working days 74 per cent. allocated action within three working days
90 per cent. of complaints for fast tracking to he allocated action within one working day 95 per cent. allocated action within one working day

Letters received by the Parliamentary Under-Secretary of State for Northern Ireland since August 1999
1997 1998 1999 2000 2001 2002
January — — — 8 4 38
February — — — 14 7 28
March — — — 19 10 35
April — — — 11 3 28
May — — — 7 3 23
June — — — 9 12 —
July — — — 4 25 —
August — — 21 8 30 —
September — — 18 3 26 —
October — — 13 5 24 —
November — — 9 7 21 —
December — — 3 3 18 —

Letters received by the Minister(s) of State and Parliamentary Under-Secretary of State for Northern Ireland from members of the public
1997 1998 1999 2000 2001 2002
January — 18 14 13 14 27
February — 75 16 7 9 14
March — 124 19 7 6 7
April — 20 13 21 9 10
May — 27 5 16 3 —
June — 10 9 4 10 —
July 20 19 7 22 7 —
August 7 11 9 2 19 —
September 10 5 7 11 7 —
October 13 17 14 6 27 —
November 14 11 11 12 15 —
December 10 6 4 4 8 —