Defence Housing Executive (Hansard, 23 July 2002)

§ Dr. Moonie

The following key targets have been set for the Defence Housing Executive for 2002–03.

Key Target 1 To house at least 72 per cent. of families in accommodation that matches their entitlement by posting date or on return to GB from overseas, and at least 93 per cent. within 28 days of their required date; and to give notice of address within 14 days of receipt of an application for accommodation.¹

Key Target 2 Less than 5 per cent. of occupants should experience significant defects within 14 days of moving in.

Key Target 3 To complete the upgrade of 1,200 properties by 31 March 2003 as part of the programme to upgrade all core stock required for the longer term.

Key Target 4 To complete:

at least 95 per cent. of emergency repairs within 24 hours of notification;
at least 90 per cent. of urgent repairs within five working days of notification;
at least 95 per cent. of routine repairs within two months of notification.

Key Target 5 To reduce the management margin progressively towards 10 per cent. by November 2005, to better balance supply and demand while delivering other key targets. (The DHE's interim target for 31 March 2003 is to have a management margin of 12.1 per cent.).

Key Target 6 To develop a method for indexing the level of satisfaction of SFA occupants²

¹ The revised notice of address procedure will be introduced in December 2002. Therefore, benchmarking will take place over the last half of FY 2002–03 in order to determine the performance targets for subsequent years. ²Benchmarking will take place during 2002–03 in order for DHE to be in a position by April 2003 to define precise targets for subsequent years.

Regarding key target 3 on the upgrade programme, as a result of good progress made to date, over 19,000 properties managed by DHE are now at standard one for condition, and some 90 per cent. of families are housed in properties at Standard one or two. The upgrade programme will 909W continue to progress, with demanding targets set for DHE each year until the programme is completed against the services' long-term core requirements for family housing.

Copies of DHE's corporate plan will be placed in the Library of the House.