§ Dr. CableTo ask the Secretary of State for Work and Pensions when the Government expects the installation of the hardware and software for the ACT system to commence; when the training for Post Office staff will commence; and when guidance for customers will be issued. [70189]
§ Malcolm Wicks[holding answer 22 July 2002]: Plans are progressing to put all of the necessary changes in place from April 2003.
Training for Post Office staff is an operational matter for the Post Office, who say they are also on track for April 2003.
1032WThe Department is currently planning an information campaign to give customers the information they need about the move to paying directly into bank/building society accounts.