HC Deb 18 July 2002 vol 389 c489W
Mr. Plaskitt

To ask the Secretary of State for Environment, Food and Rural Affairs what targets she has set the Central Science Laboratory for 2002–03. [71748]

Mr. Morley

I have set the Central Science Laboratory the following performance targets for 2002–03.

Quality of Service

  1. 1. To make satisfactory progress with the action plan resulting from the 2001–02 science audit.
  2. 2. To manage the Agency in an effective manner, including delivery of e-Government and commercial exploitation of research outputs.
  3. 3. To achieve a minimum of 85 per cent. of project milestones in commissioned projects which support the "Developing DEFRA" objectives.
  4. 4. To achieve a mean score of 4.0 on a scale of 0.5 for the assessment of customer satisfaction using the revised methodology.

Efficiency

  1. 5. To deliver the efficiency targets set out in the business plan.

Financial Performance

  1. 6. To recover from Government Departments, Agencies and external customers, the full economic costs of the Agency's services.

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