§ Mr. WatersonTo ask the Secretary of State for Trade and Industry what steps she is taking to deal with complaints about mortgages in the financial year 2001–02, with specific reference to dual mortgage rates. [69078]
§ Ruth KellyI have been asked to reply.
The financial ombudsman service has been established under the Financial Services and Markets Act to deal with complaints against financial services firms which the firms have been unable to resolve themselves. In 2001–02 it received 3,876 new complaints about mortgage loans, of which 575 were about dual variable rate mortgages.