§ Mr. HancockTo ask the Secretary of State for Defence what mechanisms exist for ensuring that Defence Housing Executive achieve value for money; what criteria are used to assess their performance; and if he will make a statement. [69070]
§ Dr. MoonieThe Defence Housing Executive has been set challenging targets each year since its establishment as an Executive Agency of the Ministry of Defence in 1999. In 2001–02 these targets were as follows:
Key Target 1
To house at least 72 per cent. of families in accommodation that matches their entitlement by posting date or on return to Great Britain from overseas; and at least 93 per cent. within 28 days of their required date.Key Target 2
Less than 5 per cent. of occupants should experience significant defects within 14 days of moving in.Key Target 3
To complete the planned upgrade of 2,400 properties by 31 March 2002 as part of the programme to upgrade core stock by November 2005.Key Target 4
To complete at least 95 per cent. of emergency repairs within 24 hours of notification; at least 90 per cent. of urgent repairs within five working days of notification; at least 95 per cent. of routine repairs within two months of notification.Key Target 5
To reduce the management margin progressively towards 10 per cent. by November 2005, better to balance supply and demand, while delivering other key targets.All the above targets have been met except that key target 4 on repairs indicates a slight shortfall in performance on urgent and emergency orders, although urgent repairs were considerably improved over the previous year. Targets for routine repairs were met.