§ Mr. George HowarthTo ask the Secretary of State for Trade and Industry what targets she has set her Department's National Weights and Measures Laboratory. [70222]
Miss JohnsonI have set the National Weights and Measures Laboratory the following quality of service and efficiency targets for 2002–03.
Financial Targets To report a deficit of no more than £310,000 in the Income and Expenditure Account for 2002–03.
To achieve £566,000 worth of new external income during the next four years.
Efficiency Target To contribute to continuous efficiency improvement by ensuring that total overhead costs are less than 58 per cent. of total costs.
Operational Targets To meet the expectations of its customers by completing at least 90 per cent. of European type approvals within 10 weeks.
To complete European type approvals within an average of 5 weeks.
To complete calibration jobs within the time requested by customers, with at least 95 per cent. of all jobs (including preparation of certificates) completed within 18 working days of acceptance of the work and an average completion time of less than 14 days.
To complete 72 per cent. of the milestones schedule for year I of the National Measurement System (NMS) legal metrology programme by their due dates.
To satisfy all its customers as demonstrated by at least 95 per cent. of them rating NWML's provision of services as satisfactory or better.
Questions Delegated to the Chief Executive Chief Executive to reply within 10 working days to all letters from Members of Parliament delegated to him for reply.