§ Lynne JonesTo ask the Minister for the Cabinet Office what evaluation has been made of the impact of the How to Consult your Users guide; and if he will make a statement. [65796]
§ Mr. AlexanderThe Cabinet Office has no plans to evaluate the impact of 'How to Consult Your Users'. Improving service delivery and policy making through consultation with users continues to be an important priority for the Government. The Office for Public Services Reform works with and encourages Government Departments and public agencies to conduct and act upon customer satisfaction surveys to ensure that the voice of the customer is central to service delivery. The Centre for Management and Policy Studies is also developing a `consultation toolkit' to help policy makers across Government to consult more effectively on policy. The impact of the Code of Practice on Written Consultation will he evaluated from the end of this year.