HC Deb 31 January 2002 vol 379 cc473-4W
Mr. Drew

To ask the Secretary of State for Environment, Food and Rural Affairs if she will make a statement on the number of complaints he has received about the operations of Eaga. [28287]

Mr. Meacher

The Government's main programme for tackling fuel poverty in the private sector in England is the Home Energy Efficiency Scheme (HEES), now marketed as The Warm Front Team. The scheme is administered by two scheme managers, TXU Warm Front Ltd. (eastern, east midlands and Yorkshire and the Humber) and Eaga Partnership Ltd. (the rest of England).

Over 250,000 householders have been assisted since the launch of the Home Energy Efficiency Scheme (HEES) on 1 June 2000. The number of complaints received by my Department since that date concerning Eaga Partnership's three regions is 330 or 0.1 per cent of work completed. A significant number of the complaints received relate to customer service issues and heating delays.