§ Mr. BoswellTo ask the Secretary of State for Work and Pensions if he will make a statement on recent changes in the standards for delivery of medical assessment services contracted by his Department. [29072]
§ Mr. Nicholas Brown[holding answer 23 January 2002]: Over the last quarter, October to December 2001, service delivery in all key areas of the Medical Services Contract has improved. The volume of examinations which have been completed is significantly higher than in the same period last year and examinations are being arranged more promptly. The proportion of customers seen within 10 minutes of their appointment time has 1144W risen, and the number being sent home unseen has reduced. Special needs indicated by customers, such as interpreter services, are being met. The training, medical quality, and customer service targets set by the Government in their response to the Social Security Select Committee inquiry into Medical Services all are being met.