Industrial Action (Hansard, 25 January 2002)

§ Mr. Webb
To ask the Secretary of State for Work and Pensions if he will estimate the number of letters that(a) his Department and its agencies, (b) Employment Service offices, (c) Benefits Agency offices and (d) Jobcentre Plus offices have written to individuals citing delays in (i) interviews, (ii) processing claims and (iii) claim reviews, which have resulted from the current industrial action. [25222]

§ Mr. Nicholas Brown
Information is not available in the format requested and could be obtained only at disproportionate cost. The contingency plans put in place during the dispute, allied to the fact that the great majority of staff are working normally, have enabled us to maintain a near normal service with minimal delays.

§ Mr. Webb
To ask the Secretary of State for Work and Pensions if he will estimate the number of complaints that(a) his Department and its agencies, (b) Employment Service offices, (c) Benefits Agency offices and (d) Jobcentre Plus offices have received which relate to the current industrial action. [25225]

§ Mr. Nicholas Brown
It is not possible to estimate the number of complaints received at area or regional level as a result of the industrial action, as these data have not been collected separately during the course of the dispute.
Centrally, where data are available, we have no record of any such complaints being received from customers.