§ Tim LoughtonTo ask the Secretary of State for Health how many formal complaints were made by patients about NHS services by activity area in each of the last five years; and how many complaints(a) were resolved within (i) four weeks and (ii) eight weeks and (b) remain unresolved. [24318]
§ Ms Blears[holding answer 8 January 2002]: Data on national health service complaints are available in the Government Statistical Service report, "Handling Complaints: monitoring the NHS complaints procedures, England", copies of which are available in the Library. The data show only complaints resolved within or outside the target for local resolution of 20 working days.