HC Deb 25 February 2002 vol 380 cc769-70W
Mr. McNamara

To ask the Secretary of State for Northern Ireland what arrangements have been made to

Telephone helplines—2000 (May to December)
May June July August September October November December
Benefits Agency Chief Executive's helpline 0 0 0 0 182 287 329 292
Employment Service Direct 208,291 255,045 242,992 213,441 273,842 228,299 223,030 161,457
CSA National Enquiry Line and Client Helpline (NEL) 73,583 95,232 77,755 79,269 92,333 69,653 67,395 47,936
National Benefit Fraud Hotline 21,674 18,212 17,440 20,289 15,851 13,980 15,243 9,073
Disability Allowance Customer Care helpline 363,113 359,069 352,325 336,994 347,049 362,133 359,659 258,494
Retirement Pensions Teleclaim Line 0 0 2,611 5,888 10,239 14,736 22,120 18,194
Pensions Direct 79,142 74,873 69,703 70.798 69,885 76,988 100,998 81,511
Customer Liaison Team1 7,955 9,436 11,208 9,253 10,283 12,754 10,561 8,964
Minimum Income Guarantee (MIG) Claimline 0 0 0 65,269 49,162 44,864 78,170 24,347
Retirement Pension Forecasting and Advice (RPFA) 29,206 27,351 25,841 27,018 30,104 26,818 28,298 15,989
Public Enquiry Office 6,124 5,107 6,552 5,954 5,427 6,699 5,758 3,368
Employer Direct 0 0 0 0 0 0 0 0
Medical Benefit 3,578 4,238 4,304 4,373 3,954 3,805 3,332 2,090

ensure the closure of Lisnevin juvenile justice centre by autumn 2002; and what subsequent use will be made of the building. [34847]

Mr. Browne

The project is being advanced in two phases. Phase 1, an interim measure until the purpose-built centre is constructed and successfully commissioned, involves upgrading security and refurbishing the accommodation on the existing Rathgael site and transferring the boys currently in Lisnevin. Phase 2 will be the provision of the purpose-built juvenile justice centre. Phase 1 is currently under way and a building contractor has been appointed to complete the work by early autumn 2002. In tandem with the building work, the Juvenile Justice Board is addressing the operational and staffing issues associated with the development of a single centre. It is anticipated that the interim centre will be commissioned before the end of 2002. At that time, children will transfer from Lisnevin. Discussions are on-going at present between Criminal Justice Division, NIO and the Northern Ireland Prison Service addressing the short and medium term use of Lisnevin. At present, the Northern Ireland Prison Service has no long term plans for the building.