§ Mr. EvansTo ask the Chancellor of the Exchequer what the average response time was for responding to departmental correspondence; what percentage of letters took longer than one month for a response; and what percentage took longer than three months for a response in each of the last five years. [37453]
§ Mr. BoatengInformation for 2000 and 2001 and average response times for 1999 in relation to ministerial correspondence only are as follows:
HM Treasury 1999 2000 2001 Average response (working days) 27 24 19 Percentage over 1 month n/a 125.0 118.0 Percentage over 3 months n/a 12.0 11.3 1 Sample based Information for earlier years and on other types of correspondence are not available and could be obtained only at disproportionate cost.