§ Mr. FallonTo ask the Chancellor of the Exchequer how many complaints have been reported in his Department under paragraph 11 of the Civil Service Code since 13 May 1999; and how many of them related to special advisers. [25331]
§ Ruth Kelly[holding answer 9 January 2002]: The procedures for making complaints under the Civil Service Code are set out in the Treasury Staff Terms and Conditions Handbook. Civil servants are encouraged, in the first instance, to raise complaints with their line manager. If for any reason this is not felt to be possible, perhaps because the line manager is part of the complaint, individuals may take their complaint to one of two nominated officials.
It is not possible to provide a comprehensive figure for the number of complaints made within this department under paragraph 11 of the Code as there is no requirement for managers to report to the centre details of complaints that are resolved within the management line.