§ Mr. Don FosterTo ask the Secretary of State for Transport, Local Government and the Regions, pursuant to his answer of 19 December 2001,Official Report, column 529W, on the rail industry, with what frequency the Strategic Rail Authority is required to publish its regular bulletin describing the performance of franchise operators; and what performance indicators the bulletin is required to describe. [32418]
§ Mr. JamiesonThe draft directions and guidance which were put out for consultation on 29 June 2001 require the authority to
… publish a six-monthly bulletin describing, in terms that reflect the experience of passengers, the operating performance of franchise operators for the preceding period and their customer satisfaction levels.