§ Mr. George HowarthTo ask the Parliamentary Secretary, Lord Chancellor's Department what training she has arranged for staff at the Public Guardianship Office in dealing with the public in an efficient and courteous manner. [33297]
§ Ms Rosie WintertonThe Public Guardianship Office recognises the need to train its staff to ensure efficient, effective and proactive customer service. All PGO staff have attended a one day training event in Customer Service and training in letter writing and telephone skills has been arranged for staff in Client Services. In addition, leadership and team building programme is under way, focusing on new ways of working and all staff have attended, or are due to attend, a one day diversity awareness session, helping them to recognise and appreciate the needs of the diverse society the PGO serves. Following the recent relocation to Archway Tower and changes to the way staff in the Client Service area work, a specialised call centre training session has been devised.