§ Mr Liddell-GraingerTo ask the Secretary of State for Trade and Industry what advice disabled and infirm536W people will get to help to decide what method they should use to help with benefit payments in Post Offices. [86561]
§ Malcolm WicksI have been asked to reply.
There will be a range of accounts available for people. The Department will provide customers with information (including letters and leaflets) which clearly sets out the account options as part of the move to Direct Payment. Customers, including those with a disability, will then be able to consider the options available and choose the account that best meets their needs and circumstances. They will be asked to provide details of their chosen account so that the Department can begin to pay their benefit or pensions by Direct Payment.
Post Office card account customers will also be able to give third party access to a nominated individual who will be able to access their account via a second card and a separate PIN.
It has always been recognised that there will be some customers who are unable to use any of the banking options or the Post Office card account. For these people we are currently exploring the options available to ensure they receive their benefit at outlets which will include the Post Office.