§ Dr. CableTo ask the Secretary of State for Work and Pensions what the daily capacity is of the telephone helpline provided for claimants seeking advice on automatic credit transfer. [86209]
§ Malcolm WicksThe Department's customer conversion centre and information line have in place service level agreements to deal with anticipated levels of contact from customers. The service level agreements will ensure that effective customer service is provided and any change in customer contact volumes will be managed.