§ Mr. Simon BurnsTo ask the Secretary of State for Health, what is the average time it takes to get through to NHS Direct over the last month for which figures are available. [46715]
§ Mr. Hutton[holding reply 10 April 2002]: The information requested is not collected centrally. However, the average time it takes for NHS Direct to answer the telephone is approximately thirty seconds after the confidentiality message finishes.