§ Mr. BercowTo ask the Secretary of State for Culture, Media and Sport what proportion of departmental services and activities have so far been reviewed, as required by the policy set out in the handbook, "Better Quality Services". [47257]
§ Dr. HowellsSo far reviews of 8 per cent. of departmental services and activities have been completed. A recent study carried out jointly with the Treasury and the Centre for Management and Policy Studies will lead to the completion of reviews of a further 40 per cent. The Department is on course to meet its service delivery agreement target of conducting better quality services reviews of 50 per cent. of its activities by the end of 2004.