HC Deb 21 November 2001 vol 375 c294W
Mrs. Helen Clark

To ask the Secretary of State for Transport, Local Government and the Regions if he will make a statement on the progress made by the Ordnance Survey towards anticipating and meeting the needs of customers through partnerships and adherence to service first principles. [16709]

Ms Keeble

As a Trading Fund, Ordnance Survey can sustain its business and fund its investments only if it meets the needs of its customers in a timely and effective way.

Ordnance Survey consults extensively with its customers and partners in a variety of ways, including:

  • one to one discussions at business and technical levels;
  • focus groups;
  • meeting with representative user bodies;
  • seminars, and;
  • market research.

Working with partners is a central element of the Ordnance Survey corporate strategy.