§ Mr. Greg KnightTo ask the Secretary of State for Transport, Local Government and the Regions what monitoring arrangements are in place to ensure that his Department and its agencies give prompt and proper attention to inquiries received from members of the public. [14047]
§ Dr. WhiteheadThe centre of the Department and each of its agencies have set targets for each of the "Six Service Standards for Central Government". Performance against these targets is monitored annually and published in a Cabinet Office report (copies are available in the Libraries of the House).
Additionally, a quarterly report is presented to the Board of the Department detailing performance in handling correspondence.