HC Deb 12 November 2001 vol 374 cc575-6W
Mr. Webb

To ask the Secretary of State for Work and Pensions what training has been undertaken by staff commencing work in the new Jobcentre Plus offices. [14033]

Mr. Nicholas Brown

I refer the hon. Member to answer given to the hon. Member for Hertsmere (Mr. Clappison) on 8 November 2001,Official Report, column 374W.

Mr. Webb

To ask the Secretary of State for Work and Pensions which Jobcentre Plus offices provide the facility for benefit claims to be made over the telephone; what length of time he estimates such telephone calls to take; and who is responsible for paying for the calls. [14035]

The campaign for winter 2001 will continue until the end of March 2002. Evaluation takes place on an on-going basis through call center statistics. It will be assessed later in the campaign if customer interview research needs to be commissioned.