Government Car and Despatch Agency

HC Deb 03 May 2001 vol 367 cc783-4W

Mr. Derek Twigg

To ask the Minister for the Cabinet Office what performance targets she has set for the Government Car and Despatch Agency for 2001–02. [160484]

Mr. Ian McCartney

I have set the Government Car and Despatch Agency the following key performance targets for the year.

Financial: To break even on an accruals basis.

Efficiency: To increase income per pound of direct labour cost by 2 per cent.

Quality of Service: To improve customer satisfaction by 2 per cent; To reduce customer dissatisfaction.

Environmental: To convert to environmentally friendly fuels 75 per cent. of the cars purchased in the year and capable of such conversion.