§ Kali MountfordTo ask the Secretary of State for the Environment, Transport and the Regions what performance targets he has set the Rent Service for 2001–02. [156138]
Mr. Robert AinsworthKey targets have been agreed for the Agency. They are included in the Agency's Business Plan, which includes management objectives, performance indicators and key tasks. Copies of the Business Plan will be placed in the Library in due course.
The key targets for The Rent Service are:
to deliver Statutory performance targets in 95 per cent. of cases;to achieve the following customer service targets against Housing Benefit applications:process 80 per cent of Determinations Without an inspection within three working days;process 80 per cent. of Determinations With an inspection within 15 working days;process 85 per cent. of Pre-Tenancy Determinations within four working days;process 70 per cent. of Redeterminations within 15 working days.to complete 80 per cent. of Fair Rent Determinations within 40 working days;to increase the number of cases determined per employee by a minimum of 5 per cent. per year whilst reducing the cost per case by a minimum of 5 per cent. per year in real terms, with no reduction in the quality of service provided.