§ Mr. MartlewTo ask the Secretary of State for the Environment, Transport and the Regions what performance targets he has set for the Queen Elizabeth II Conference Centre Executive Agency for 2001–02. [155951]
§ Mr. HillThe Agency's principal financial target for 2001–02 is to achieve a minimum contribution to the Exchequer of £1,400,000.
An operational target has been set to achieve combined room occupancy of 600 days in the three key conference areas within the centre.
The Agency is also being required to increase the number of banqueting events by 50 per cent. It also has the following quality of service targets: overall score of value for money satisfaction of 90 per cent.; the number of complaints received to be less than two per 100 events; and an average response time when answering complaints of less than four working days.