§ Baroness Lockwoodasked Her Majesty's Government:
What are the key performance targets for HM Land Registry Executive Agency for 2001–02. [HL1207]
§ The Lord ChancellorThe following table contains the key performance targets that I have set for HM Land Registry for 2001–02. 79WA
Key Performance Indicators and Targets 2001–02 Indicator Target 2000–01 Target 2001–02 "Service First" Standards Speed Percentage of office copies and official search applications to be processed within two working days 98 98 Percentage of office copies and official search applications to be processed within three working days 100 100 Percentage of customers who are very satisfied/satisfied with the speed of service of office copies and official search applications — Better than 92 Percentage of registrations to be processed within 25 working days 80 80 Percentage of customers who are very satisfied/satisfied with the speed of service of registrations — Better 90 Accuracy Percentage of registrations processed free of any error 98.5 98.5 Percentage of customers very satisfied/satisfied with the accuracy of registrations Better than 90 Better than 90 Overall Satisfaction Percentage of customers who, overall, are very satisfied/satisfied with the full range of services provided by the Land Registry — Better than 92 Financial Percentage return on average capital employed 6 6 Efficiency* Cost per unit in real terms £25.09 £23.95 Cost per unit in cash terms £30.87 £29.97 Delivery of Electronic Services Percentage electronic delivery of all of the Land Registry's services — 40 Percentage of titles in the land register capable of electronic delivery 96 97 Number of scanned pages of filed documents (millions) 11 28 Number of scanned Land Charges registration, Writs and Orders in Bankruptcy (million) — 7 * Based on GDP deflator issued by HM Treasury on 8 November 2000 (baseline 1992–93). These are milestones towards the HM Treasury-agreed cost per unit target for 2004–05 of £21.43 (real terms) and £29.11 (cash terms). Further details of HMLR's targets are published in its Business Plan.