Land Registry (Hansard, 13 March 2001)

§ Jane Kennedy

The table contains the key performance targets the Lord Chancellor has set for HM Land Registry for 2001–02.

Key performance indicator and targets 2001–02
Indicator	Target 2000–01	Target 2001–02
"Service First" Standards Speed
Percentage of office copies and official search applications to be processed within two working days	98	98
Percentage of office copies and official search applications to be processed within three working days	100	100
Percentage of customers who are very satisfied/satisfied with the speed of service of office copies and official search applications	—	¹92
Percentage of registrations to be processed within 25 working days	80	80
Percentage of customers who are very satisfied/satisfied with the speed of service of registrations	—	¹ 90
Accuracy
Percentage of registrations processed free of any error	98.5	98.5
Percentage of customers very satisfied/satisfied with the accuracy of registrations	¹90	¹90
Overall Satisfaction
Percentage of customers who, overall, very satisfied/satisfied with the full range of services provided by the Land Registry	—	¹92
Financial
Percentage return on average capital employed	6	6
Efficiency²
Cost per unit in real terms	£25.09	£23.95
Cost per unit in cash terms	£30.87	£29.97
Delivery of Electronic Services
Percentage electronic delivery of all of the Land Registry's services	—	40
Percentage of titles in the land register capable of electronic delivery	96	97
Number of scanned pages of filed documents (millions)	11	28
Number of scanned Land Charges registrations, Writs and Orders in Bankruptcy (millions)	—	7
¹ Better than
² Based on GDP deflator issued by HM Treasury on 8 November 2000 (baseline: 1992–93). These are milestones towards the HM Treasury-agreed cost per unit target for 2004–05 of £21.43 (real terms) and £29.11 (cash terms).

Note:

Further details of HMLR's targets are published in its Business Plan